Refund policy

Return & Refund Policy
Effective Date: April 13, 2026

At House of Jaded, we take pride in delivering high-quality, 100% raw hair extensions. Due to the nature of our products, we maintain strict policies to ensure hygiene, product integrity, and customer safety.

All Sales Are Final

All sales are final. We do not offer refunds or returns once an order has been placed.

Due to federal health regulations and the nature of human hair products, we cannot accept returns on any items that have been worn, installed, removed from original packaging, or altered in any way.

Exchanges (If Applicable)

We accept exchanges only under the following conditions:

  • The hair is unused, unopened, and in its original packaging

  • Bundle wefts have not been cut, brushed, combed, washed, installed, or altered

  • An exchange request is submitted within 7 days of delivery

If your exchange is approved:

  • You are responsible for returning the item

  • You are responsible for all shipping fees associated with the exchange

We strongly recommend using a trackable shipping service such as USPS or UPS. House of Jaded is not responsible for lost return packages.

Non-Exchangeable Items

We do not accept exchanges for:

  • Hair that has been removed from original packaging

  • Hair that has been installed, brushed, combed, washed, cut, colored, bleached, or altered

  • Sale or discounted items

  • Custom orders (including specific textures, lengths, or custom frontal/closure requests)

Order Quality Assurance

Every order undergoes a 3-step quality inspection prior to shipment:

  1. Texture and length verification

  2. Weft and bundle inspection

  3. Sanitization and secure packaging

Order Issues

If there is an issue with your order, you must contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Clear photos and/or videos showing the issue

Requests submitted after 48 hours may not be eligible for review.

Lost or Stolen Packages

Once an order is marked as “Delivered” by the shipping carrier, House of Jaded is no longer responsible.

For lost, stolen, or damaged packages, please file a claim directly with the carrier:

  • United States Postal Service (USPS)

  • UPS

Order Cancellations

Orders cannot be canceled once they have been placed. Processing begins immediately to ensure timely fulfillment.

By completing a purchase, you agree to this Return & Refund Policy.